You may search the product catalog from either the Home page or the Product Search page. If you know the material number, description or alternate identifiers of the product, you may enter it in the Search for Products field and click on Search.
Note: To narrow your search criteria, you can select the appropriate Products Group (Medical Imaging and related modality divisions) as well as the Product Types listed.
Select the item from the results list provided.
Note: By clicking Show more, you will see additional details about the product such as Product details, weight, if the product is returnable, etc.
Adjust the quantity of the item as needed and click Add to Cart.
A popup message will appear stating that the item has been successfully added to the Shopping Cart; select either Continue Shopping or Go to Cart.
Note: The popup will disappear after several seconds so you may continue with your activity. The Shopping Cart can also be accessed at any time by selecting the My Cart tab at the top of the page.
The My Cart page is now displayed. It will be necessary to Select Installed Equipment associated with the order. You can associate only one piece of equipment per order. If you need to order items for different equipment, please create different order for each piece of equipment.
Note: You can check the in-stock availability of the products within My Cart by clicking Validate Availability.
Review the order, adjust content and quantities if necessary, and click the Continue button located at the bottom of the page.
The Billing Information page is displayed. Review the information shown and click Continue.
The Shipping Information page is displayed. Update the information as necessary. See shipping help section for additional details.
Select the desired shipping method, review the Siemens Healthcare Shipping Policy and add any Special Shipping Instructions.
Review Your contact data and adjust if needed. Select Confirm order via email if desired and click Continue.
The Review Order page is displayed.
If your order includes a product that is returnable, select your Return Order Reason as well as any additional questions regarding the returns.
Note: If there are multiple reasons of return order, please enter them all in the Return Reason, Failure Explanation field.
Select your Payment method.
If Invoice is selected as payment method Enter Purchase Order no,
If Credit Card is selected as payment method, please enter your credit card details.
Review the order details, adjust if necessary, select the I accept checkbox and then click Submit Now located at the bottom of the page.
The Order Confirmation page is displayed. This page is divided into two major sections: header (top of the page) and line item (near bottom of page).
The header information will consist of:
Order confirmation. The order number will be listed and will be transferred into the My Orders page for future access and reference.
Note: A green box indicates a successful order submission.
Note: A yellow box indicates additional manual steps may be needed, but order is created.
Note: A red box indicated a problem with the order as well as an unsuccessful submission.
The Return Materials Authorization number. This number is to be used in the return of any part indicated as returnable at the bottom of the Order Confirmation page.
Note: This RMA number cannot be used for any other product returns.
The line item information will include order details for each of the items submitted.
Note: A green box indicates a successful line submission.
Note: A yellow box indicates additional manual steps may be needed, but item is processed.
Note: A red box indicated a problem with the line item as well as an unsuccessful processing.
If the order Confirmation includes any warning or error messages, print the page from your browser prior to calling the
Note: Once an order is submitted, changes cannot be made. To make changes to your order, please use the contact link from the top menu to call the appropriate Siemens support team.