Product returns are supported for orders placed for Imaging/Therapy and Clinical products. Laboratory Diagnostics products cannot be returned.
Returning defective parts that are removed from your equipment: Medical Imaging orders may require used/defective parts to be returned for quality evaluation or for return credit. Good items that are returned due to customer’s choice may be accepted for credit at the discretion of Siemens based on condition. Parts requiring return of the old part are marked with return indicator on product detail page ((Show more option of the product details). Additionally, a message will be displayed when ‘return required’ part is added to the Cart. Lastly, all return required parts will be clearly indicated in the order review page after order submission. The Return Materials Authorization (RMA) number will also be listed on the order review page. When you have return required items, make sure to return the items with accompanying RA# sheet, for credit/exchange credit to be applied. Note that most items, when return is required, Siemens provides the discount for return/exchange credit during the order.
Failure to return within 30 days will incur additional fees associated with failed return.
Please indicate return reason and malfunction detail to the best of your knowledge during the order process.
In case you are returning a recently purchased part, in its original sealed package, and due to change of mind or lack of need for the part, please contact the Medical Imaging/Clinical Products Direct Sales Support line in the USA at 800 888 7436 and obtain approval and RA Number. Returning the item without RA Number and prior approval of such part will cause delays/refusal of credit.
Process of performing returns:
Customer places order
If indicated as a required returnable part, an RMA number will be automatically generated and displayed after the submission of the order.
The order is placed, shipped and received by the customer.
The received shipment will contain a packing slip. The lower portion of it will contain return information which must be completed and returned with the defective part. If multiple parts (within the same order) are being returned, please use the same RA number and select the appropriate return type for each part.
A copy of the completed return authorization form with RA Number should be included with each package.
Please complete the section below and return all parts to: SIEMENS MEDICAL SOLUTIONS, 5015 Citation Drive, Door 102, Memphis, TN 38118
Please contact customer service at 888-588-3916 for additional information.